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Customer Service: 1.800.458.5110

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Find Compatible Labels & Ribbons

"I first called Labels Direct
because of the outstanding
pricing on the products we
needed. The customer service has
been superb and I have never
had a bad experience."

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Customer Service

  
  

Frequently Asked Questions

Click a question to reveal the answer.

Q

Does Labels Direct have a minimum order?

A

Yes. There is a $50.00 minimum for all orders.

Q

How do I estimate my Shipping Cost?

A

The weight of the total shipment, number of packages and shipping method all affect shipping costs. All costs are based on current UPS rates.

Q

What is Labels Direct Return Policy?

A

All stock items may be returned within 30 days of the date purchased. The product must be kept in its original condition including the box, packaging and all accessories. Credits can only be issued to the credit card used for the original purchase. The credit card will be credited for the product returned, not the shipping costs, in most cases. Some items are non-returnable, including custom labels and used or abused supplies (labels, ribbons, printers). If the product or the packaging is damaged, a restock fee may apply. In some cases, certain manufacturers charge a restock or exchange fee. Cancellation of custom labels or dies is subject to a cancellation fee.

Q

What types of payment does LDI accept?

A

We accept all major credit cards, C.O.D. (cashier’s check or money order only/additional fees apply), prepaid orders or purchase orders.

Q

Can I get samples to try in my printer?

A

Please visit our sample section of the Web site to request samples. Not all sizes, materials, colors available in a free sample option. Please contact us at 1-800-458-5110 for assistance or to ask for a custom sample.

Q

Do I have to order over the Internet?

A

No. You may call toll free 1-800-458-5110 to talk with a sales rep, e-mail us at sales@labelsdirect.com or fax a purchase order to 636-458-5693.

Q

How long will it take for my labels to arrive?

A

Most products will ship within 1-2 days from the date of the order. All custom item should ship within 7 business days. All orders ship via UPS and take 1-5 business days to arrive depending on your location. Orders shipped to destinations outside of the Continental United States may take longer. Please see our UPS provided shipping map for further assistance.  Orders that do not ship from our Missouri location may not fall within the map’s specifications.

Q

How can I track my order?

A

If we have been provided a valid e-mail address, your invoice will be sent to your e-mail when the item(s) ship. You will find the tracking number(s) in the body of the invoice. Once a tracking number has been originated, the order may be tracked by visiting the UPS website.

Q

Are custom printed and sized products available?

A

Custom pre-printed labels and specialty sizes are available. Once the specific details/specifications have been obtained (artwork, sizes, quantities, etc.) a quote will be provided and will indicate pricing, additional fees, and lead-times. Please call for assistance.

Q

How do I Request a Quote?

A

A quote may be obtained by calling toll free 1-800-458-5110 to talk with a sales rep, e-mailing us at sales@labelsdirect.com or faxing the information to 636-458-5693.

Q

What Label is Compatible With My Printer?

A

The first step in determining what label is compatible with your printer is identifying your printer make and model. Labels can be printer specific and the model of the printer is important to finding what products will work for you. Depending on the model of your printer there are minimum and maximum print widths and some printers may be limited to direct thermal or thermal transfer printing only. All of these specifications are explained in most printer manuals and are usually found under the printer specifications section. If you no longer possess the owner’s manual for your printer a simple internet search for the printer make and model can often uncover these documents/specifications. Our sales reps are also on hand to answer any questions you may have by calling toll free 1-800-458-5110.

Q

Direct Thermal vs. Thermal Transfer?

A

Direct Thermal printing uses chemically treated heat-sensitive media that blackens when it passes under the thermal printhead. Common thermal printing applications include: shipping labels, including compliance labels; receipts; pick tickets; coupons; event tickets; citations and parking tickets; name tags; visitor passes; and more.

Thermal transfer printers can accept a wider variety of media than direct thermal models, including paper, polyester, and polypropylene materials. Thermal transfer printers can create extremely durable wristbands, asset tags, and certification labels, in addition to common labels, tags, and tickets. The specific label material and ribbon must be carefully matched to ensure print performance and durability. Typical thermal transfer applications include: product identification; circuit board tracking; permanent identification; sample and file tracking; asset tagging; inventory identification; certification labels such as UL/CSA; laboratory specimens; cold storage and freezers; and outdoor applications.

Q

What are the commonly used Label Materials and Suggested Applications?

A

The most commonly used label materials are direct thermal and thermal transfer paper with permanent adhesive. This particular material can be used in all of the manners explained above in the direct thermal vs. thermal transfer question. However, in certain situations a more specific material or adhesive is needed. The material and adhesive options can be quite expansive and any one of our knowledgeable sales reps would be more than happy to answer your questions by calling toll free 1-800-458-5110.

Q

How Do I Measure a Thermal Label?

A

Thermal labels can be best measured by watching the labels feed from the printer. As the label is feeding from the printer, the distance left to right is the width. The distance top to bottom is the height. Labels Direct refers to the size of labels in a W” x H” fashion.  

Q

How do I calculate how many ribbons I need?

A

This information can be obtained by completing a few simple steps.

  1. First the ribbon feet must be converted to inches by multiplying it by 12.
  2. Add .125 to the length of the label size you have chosen.
  3. Once this number is obtained it must be then multiplied by the number of labels per roll.
  4. The last step is to divide the length of the ribbon (obtained in step 1) by the inches per roll (obtained in step 3).

This final number will reveal the number of label rolls that will print per ribbon.

Q

What are the Ribbon Types and Suggested Application?

A

There are 3 main ribbon formulations or types: wax, wax/resin, resin. Below are recommended applications for each formulation.

Wax- (Used with paper materials only)
  1. General-minimal durability and cost effective
  2. Shipping
  3. Inventory
  4. Logistics
  5. Shelf
  6. Flexible Package
  7. Horticulture
  8. Pharmaceutical
  9. Retail
Wax/Resin-(In addition to the wax applications above; for paper and synthetic materials)
  1. Extreme Environment
  2. Healthcare
  3. Asset Tracking
  4. Textile
  5. Automotive
  6. Dry Cleaning
  7. Outdoor
  8. Product ID
  9. Chemical Drum
  10. Circuit Board
  11. Signage
  12. Electronic Component
  13. Hazardous Materials
  14. Shrink Wrap
  15. Agency-UL & CSA
Resin-(may be used for any of the wax and wax/resin applications listed above- synthetic materials only)

Q

What Ribbon is Compatible With My Printer?

A

The first step in determining what ribbon is compatible with your printer is to know your printer make and model. Ribbons are very printer specific and providing the model of the printer is the only way to ensure proper fit and proper ribbon purchase. The ribbon formulation you choose will be dependent on the label material being used (thermal transfer paper, polyester, etc.) and the ribbon width is determined by the width of the label you’re printing on. For example, if your label width happens to be 4” you will need a ribbon width that is slightly larger.